Agency Policy on Gifts
Your feedback is important to us, but we cannot accept gifts. If you want to tell us about our great customer service, a thank-you note is appropriate. Thank you for understanding.
Confidentiality of Agency Records
- It is your right to be able to see the parts of your file at the Franklin County Child Support Enforcement Agency (FCCSEA) about you and actions we take for you.
- You cannot see the parts of your file protected by confidentiality laws, like IRS information.
- Information about you in the FCCSEA file is confidential. However, certain parts of your file become public record when a court is notified about your case.
Confidentiality of Child Support Records
- Information about you in the Child Support Enforcement Agency (CSEA) file is confidential.
- You have the right to see the parts of your CSEA file about you and action taken for you by the agency.
- You cannot see some parts of your file that are protected by confidentiality laws, such as information regarding the other party.
- Certain portions of your file may become a public record when documents about your case are filed in a court.
Release of Case Information
Employees of the Franklin County CSEA are strictly limited regarding information that may be released to the parties of a case, or to a third party.
For example, clients often ask us to release the address or phone number of the other party. Sometimes children who are subject to a support order will ask for contact information regarding the non-residential parent. Our employees are prohibited from releasing such information, subject to the Ohio Administrative Code, section 5101:12-1-20 Confidentiality of information. http://codes.ohio.gov/oac/5101:12-1-20v1
When case information is released to a party on the case, the Agency must first redact (edit out) confidential information regarding the other party to the case. See Ohio Administrative Code 5101:12-1-20.1 Requests for information contained in a case record.
Third Party Participation in Interviews
A Third-Party Release of Information form must be completed before a person who is not a party to the child support case can participate in an interview. If you wish for a third party to be a part of the interview today, please tell an agency representative. A valid photo ID is required to complete the release of information form.
Cell Phone & Recording Devices Use Policy
To help us serve you better, please end all cell phone use before the interview. Cell phone use including, audio, pictures, and/or video recording is prohibited at all times to protect the confidential records of our clients.