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Policies

Agency Policy on Gifts


Your feedback is important to us, but we cannot accept gifts. If you want to tell us about our great customer service, a thank-you note is appropriate. Thank you for understanding. 
 

Confidentiality Policies

Confidentiality of Agency Records

  • It is your right to be able to see the parts of your file at the Franklin County Child Support Enforcement Agency (FCCSEA) about you and actions we take for you.
  • You cannot see the parts of your file protected by confidentiality laws, like IRS information.
  • Information about you in the FCCSEA file is confidential. However, certain parts of your file become public record when a court is notified about your case.

Confidentiality of Child Support Records

  • Information about you in the Child Support Enforcement Agency (CSEA) file is confidential.
  • You have the right to see the parts of your CSEA file about you and action taken for you by the agency.
  • You cannot see some parts of your file that are protected by confidentiality laws, such as information regarding the other party.
  • Certain portions of your file may become a public record when documents about your case are filed in a court.

Release of Case Information


Employees of the Franklin County CSEA are strictly limited regarding information that may be released to the parties of a case, or to a third party.
 
For example, clients often ask us to release the address or phone number of the other party. Sometimes children who are subject to a support order will ask for contact information regarding the non-residential parent. Our employees are prohibited from releasing such information, subject to the Ohio Administrative Code, section 5101:12-1-20 Confidentiality of information. http://codes.ohio.gov/oac/5101:12-1-20v1

When case information is released to a party on the case, the Agency must first redact (edit out) confidential information regarding the other party to the case. See Ohio Administrative Code 5101:12-1-20.1 Requests for information contained in a case record. 
http://codes.ohio.gov/oac/5101:12-1-20.1v1

 

Third Party Participation in Interviews

A Third-Party Release of Information form must be completed before a person who is not a party to the child support case can participate in an interview.  If you wish for a third party to be a part of the interview today, please tell an agency representative.  A valid photo ID is required to complete the release of information form. 
 

Cell Phone & Recording Devices Use Policy

To help us serve you better, please end all cell phone use before the interview.  Cell phone use including, audio, pictures, and/or video recording is prohibited at all times to protect the confidential records of our clients.
 ESCAPE