Options to Receive Child Support Payments
Options to Receive Child Support Payments
Ohio offers two methods for receiving support payments. Direct Deposit and the Ohio smiOne Visa Prepaid Card. Both methods providing you with a faster, simpler, safer way to receive your support payments.
Watch the video about options here.
Payments can be deposited directly into your financial account or to a prepaid debit card.
You can enroll in direct deposit one of two ways:
You can enroll in the smiOne debit card one of three ways:
Card Customer Service
Questions about the smiONE Visa Prepaid Card, please call 855-279-2744
Questions about e-QuickPay Debit MasterCard, please call 800-503-1283
Checking the Status of a Payment
The Ohio Child Support Customer Service Portal allows customers with an active child support case a secure environment in which they can view their child support case information on demand. Customers are able to view and print up to two years of child support payment data, as well as view address, employment, health insurance, and support order information that is on file with the child support agency.
NOTE: Provided all the required posting information is included with the payment, a payment received by CSPC is disbursed within two working days. Failure by an obligor, an employer, or other remitter to include the required posting information with a payment causes posting delays. Additionally, actual receipt of a child support payment can take up to one week due to service by the U.S. Postal System. If you have direct deposit, please check on the frequency in which your financial institution posts to your account.
Additional Information & Questions
For additional information about options to receive child support, please visit the Office of Child Support - Child Support Payment Central Overview.
If you have any questions about the Debit Card program or Direct Deposit payments, please contact the Franklin County CSEA via e-mail or by calling (614) 525-3275.
Make sure your address is updated with the Child Support Office.
Three ways to update your address:
1. Go online to the Child Support Customer Service Portal and use the "Send New Message" feature,
2. Call the Franklin County CSEA at (614) 525-3275, or
3. Visit us in person at 80 East Fulton Street, Columbus, Ohio 43215