Options To Receive Child Support Payments
Ohio e-QuickPay/The Child Support Debit Card
An exciting new way to receive your child support!
Starting in July 2004, Franklin County was one of the Ohio counties selected as a pilot county for the Ohio e-QuickPay Child Support Debit Cards. Effective October 1, 2005, e-disbursement of support payments via EFT or debit card became mandatory in the state of Ohio.
Beginning in January 2006, every obligee subject to a Franklin County support order was given the choice of receiving support payments via direct deposit (EFT) into an account at their designated financial institution, or of receiving payments via the Ohio e-QuickPay Debit Card.
If you wish to receive your support payments via EFT, please contact the agency by calling (614) 525-3275 or by e-mail via this website, and request that we mail you the EFT enrollment application.
If you are an obligee and have not submitted an EFT application, you will receive a Debit Card issued by MasterCard through Comerica Bank. You do not need to maintain, or even have, a bank account. The card will work as a debit card at any retailer that accepts MasterCard. If you wish to cash in your balance with no charge, a personal teller at any bank that accepts MasterCard can assist you. Your money can also be accessed at any ATM, but in that case the ATM charges do apply.
This is how the Debit Card works. The Child Support processing center receives your support payment. Usually within two business days, the dollar amount is transferred onto your card. Then you are ready to make purchases or cash it out at your nearby Mastercard vendor. Card holders may call 1-800-503-1283 24 hours a day, 7 days a week to check debit card balance information, transaction history or for live problem resolution.
The card will be replaced every three years, and in case of loss, you are entitled to one free replacement card per year. If your card is ever stolen, the maximum you will be liable for is $50.
If you have any questions about the Debit Card program, or EFT payments, please contact the Franklin County CSEA via e-mail or by calling (614) 525-3275 for additional information.