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Address

80 E. Fulton Street
Columbus, Ohio 43215


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Phone

Phone
(614) 525-3275
Fax
(614) 525-6409
TTY line
(614) 525-7697

Hours

Monday – Friday
8 a.m. – 5 p.m

Payment window closes at 4:30 p.m.

Call Center Closes at 4:45 p.m.

Our Mission

The mission of the Franklin County Child Support Enforcement Agency (CSEA) is to enhance family development and stability by providing innovative child support services which emphasize empathy, education, accountability, and collaboration.


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Latest News

Families Forward

Get the skills you need to start a promising career.  Click here to learn more about Families Forward!

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Be All the Dad You Can Be

The Columbus Urban League has sponsored its Father 2 Father program since 2008. This highly successful program teaches Fathers how to be nurturing, responsible dads who are involved and committed to their child's future. The program links Fathers with many community resources, including employment and assistance with child visitation and custody matters if needed. The Franklin County Child Support Agency is proud of its seven-year ongoing collaboration with the Urban League.

Father Factor @ Action for Children

Columbus Action for Children sponsors the Father Factor program to assist men who are non-custodial parents to improve their parenting skills. In addition, assistance with visitation and child support questions is also provided. See the flyer for more information about this program.

Franklin County First Step

*Are you coming home from prison or jail?
*Are you on probation or parole?
*Do you have an arrest on your record?
*Are you just looking for a new beginning? 

START OUT ON THE RIGHT FOOT! 

FIRST STEP On the First Friday of Every Month  
**Exception on Friday, July 12th

10 AM to 12:30 PM
Ohio Means Jobs
1111 East Broad Street
Columbus, Ohio 43205 

See the flyer for more information!

MoneyGram: A New Way to Make Support Payments

Parents who pay child support now have the option of making a cash payment at any of the 41,000 U.S. MoneyGram locations.
(See MoneyGram Locations.)

MoneyGram bill payment is available in Ohio at Walmart and CVS pharmacy stores, among other locations.

The fee to make a cash MoneyGram child support payment is $3.99 per transaction.
Please see the attached flyer for more information.

To make a payment, you will need to know your child support case number (the SETS number)
and your support order number.
If you don't know your case number, please contact us at:
614-525-3275 or via our Customer Assistance Form.

Event Flyer

New Directions in Child Support

New Directions in Child Support is a limited and specialized, federally funded program that seeks to increase compliance and consistency of child support payments.

At this time parents are randomly selected to be participants of New Directions.  Parents cannot ask to be added to the program nor removed. 

Case Managers work to provide solutions to barriers including employment, parenting time, monthly support, arrears, and transportation in order for parents to become successful.  Although, participants of the program are eligible for court at the time of entry into the program, we work with parents to find other ways to encourage compliance before using that option.  Our goal is to include increased communication combined with clear case plans to find solutions that work for the whole family.

If you would like additional support, but are not selected to participate in New Directions, be sure to check out other programs such as The Journey and Families Forward!

Custodial Parent Rights and Responsibilities

As the custodial parent, you have a right to 

  • Establish legal paternity.
  • Financial support from the other parent for minor children who live with you.
  • Medical insurance for your children as determined by the court order.
  • ...and more!

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The Journey: A Parent's Voice

If you are a father with a new child support case being established (or if one will be soon) and you would like personalized assistance with resources including better employment, parenting time orders, staying on top of child support, and parenting skills – you may be eligible for the new program The Journey: A Parent’s Voice. Contact us today by call or text 380-209-0827 or email Franklin_CSEA_Journey@jfs.ohio.gov to find out more. We want to work with you!