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80 E. Fulton Street
Columbus, Ohio 43215

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(614) 525-3275
(614) 525-6409
TTY line
(614) 525-7697


Monday – Friday
8 a.m. – 5 p.m

Payment window closes at 4:30 p.m.

Call Center Closes at 4:45 p.m.

Our Mission

The mission of the Franklin County Child Support Enforcement Agency (CSEA) is to enhance family development and stability by providing innovative child support services which emphasize empathy, education, accountability, and collaboration.

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Latest News

Families Forward

Get the skills you need to start a promising career.  Click here to learn more about Families Forward!

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Be All the Dad You Can Be

The Columbus Urban League has sponsored its Father 2 Father program since 2008. This highly successful program teaches Fathers how to be nurturing, responsible dads who are involved and committed to their child's future. The program links Fathers with many community resources, including employment and assistance with child visitation and custody matters if needed. The Franklin County Child Support Agency is proud of its seven-year ongoing collaboration with the Urban League.

Father Factor @ Action for Children

Columbus Action for Children sponsors the Father Factor program to assist men who are non-custodial parents to improve their parenting skills. In addition, assistance with visitation and child support questions is also provided. See the flyer for more information about this program.

Franklin County First Step

*Are you coming home from prison or jail?
*Are you on probation or parole?
*Do you have an arrest on your record?
*Are you just looking for a new beginning? 


FIRST STEP On the First Friday of Every Month  

10 AM to 12:30 PM
Ohio Means Jobs
1111 East Broad Street
Columbus, Ohio 43205 

See the flyer for more information!

New Directions in Child Support

New Directions in Child Support is a limited and specialized, federally funded program that seeks to increase compliance and consistency of child support payments.

At this time parents are randomly selected to be participants of New Directions.  Parents cannot ask to be added to the program nor removed. 

Case Managers work to provide solutions to barriers including employment, parenting time, monthly support, arrears, and transportation in order for parents to become successful.  Although, participants of the program are eligible for court at the time of entry into the program, we work with parents to find other ways to encourage compliance before using that option.  Our goal is to include increased communication combined with clear case plans to find solutions that work for the whole family.

If you would like additional support, but are not selected to participate in New Directions, be sure to check out other programs such as The Journey and Families Forward!

Outreach Events

Staff from Franklin County Child Support will be at many events to discuss our services and answer questions.  

Central Ohio Veterans Stand Down, October 15, 2019

2019 Franklin County Justice Exposition & Health and Wellness Fair, October 16, 2019 from 10:00 AM to 2:00 PM at the Franklin County Courthouse.

Franklin County First Step, November 1, 2019 from 10:00 AM to 12:30 PM at OhioMeansJobs (1111 East Broad Street, Columbus)

Legal Aid Brief Advice and Referral Clinic, November 7, 2019 from 5:30 PM to 7:30 PM at the United Methodist Church (501 East Broad Street, Columbus).

Restored Citizen Summit, November 7, 2019, from 9:00 AM to 1:30 PM at Columbus State Conference Center (315 N. Cleveland Ave., Columbus)

Legal Aid Brief Advice and Referral Clinic, November 14, 2019 from 5:30 PM to 7:30 PM at the Crossroads United Methodist Church

Legal Aid Brief Advice and Referral Clinic, December 5, 2019 from 5:30 PM to 7:30 PM at the United Methodist Church (501 East Broad Street, Columbus).

Franklin County First Step, December 6, 2019 from 10:00 AM to 12:30 PM at OhioMeansJobs (1111 East Broad Street, Columbus)

Custodial Parent Rights and Responsibilities

As the custodial parent, you have a right to 

  • Establish legal paternity.
  • Financial support from the other parent for minor children who live with you.
  • Medical insurance for your children as determined by the court order.
  • ...and more!

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The Journey: A Parent's Voice

If you are a father with a new child support case being established (or if one will be soon) and you would like personalized assistance with resources including better employment, parenting time orders, staying on top of child support, and parenting skills – you may be eligible for the new program The Journey: A Parent’s Voice. Contact us today by call or text 380-209-0827 or email to find out more. We want to work with you!