Connecting with CSEA

While our lobby remains closed, we are still here to serve you! Please view the options below:

If have questions about your child support case or the services offered by Franklin County CSEA, please call or go online using one of the following options:

• FCCSEA Customer Service Phone: 614-525-3275
• Child Support Customer Service Portal: ChildSupport.Ohio.gov
• FCCSEA Website Customer Assistance Form
• FCCSEA General Email: [email protected]

Have an appointment?

• If you have a scheduled appointment in the building, please notify security when you enter.
• Administrative Hearings are being held by phone at this time.  If you have not been contacted by an agency representative within 48 hours of your hearing, call 614-525-3275.

Genetic Testing

• Genetic Testing is available by appointment only.  Appointment notices will be sent in the mail to the address on file. 
• Individuals with orders from the Franklin County Court of Common Pleas Domestic Relations and Juvenile Branch for Genetic Testing may come into the agency Monday – Friday between the hours of 8:00 am to 4:00 pm.  

Want to make a payment? 

• Our payment window currently remains open with limited hours: Monday – Friday, 8:00 am to 4:30 pm.  
• Other payment options are available. Please visit http://support.franklincountyohio.gov/Make-a-Payment.

If you have documents to turn in, please use one of the following options:

• Email them directly to the Support Officer assigned to your case in the Customer Service Portal.
• Email them to [email protected].
• Mail them to Franklin County CSEA, 80 East Fulton Street, Columbus, Ohio 43215.
• Place them in the drop box in the agency doorway at 80 East Fulton Street, Columbus, Ohio between regular business hours.

Helpful Links:

Make a Payment: https://support.franklincountyohio.gov/Make-a-Payment

Apply for Child Support Services by printing an application and returning to the FCCSEA

Apply for a modification by printing an application and returning it to the FCCSEA